Help Center
| How can I track my order? |
| Once your order has been shipped, you will receive a confirmation email. On this email you will find the Canada Post tracking number(s) so you can follow your package(s). |
| My tracking number shows that my package was delivered, but I never received it. |
| Please check on the Canada Post website to see if someone trusted in the building has signed for your package. If your order is lost, please contact us. |
| I am an international customer. What custom duties should I expect to pay? |
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Orders shipped outside of Canada are subject to import duties and taxes that cannot be determined at time of purchase. For USA, duty is free up to $800 USD per customers a day. For European Union (EU) countries under CETA (Comprehensive Economic and Trade Agreement), Judith & Charles provides a statement for all products of preferential origin (Canada & European Union). European Union orders remain subject to their respective VAT. However please note that all additional charges, usually levied once shipment reaches your country, are the responsibility of the customer.International orders may be subject to their country's respective VAT, including in the European Union. Since duties vary by country, Judith & Charles does not determine these fees at the time of purchase. For further information regarding International taxes and duties, please contact your local customs office. |
| I have only received a few items of my order. Where are my other items? |
| Sometimes we ship orders out in 2 or more packages. Please check the tracking numbers we provided to see where the other parcels are. If you cannot find this email or your item is lost, please check your junk mail or contact us. |