Help Center
| How much does shipping cost? |
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Our pick-up in store service is free if you want to pick up your online order at a store. Judith & Charles uses Canada Post and FedEx shipping services and offers the following rates for each method:
Canada USA International Prices are inclusive of all import taxes, duties & tariffs. Orders are not subject to any duties upon delivery. A signature may be required upon delivery for all shipments. While we cannot guarantee alternative services, please contact us before placing your order to discuss available options. |
| Where do you ship? |
| Judith & Charles currently ships worldwide. We do not however ship to APO/FPO addresses or P.O boxes. |
| What delivery services do you offer? |
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USA International A signature may be required upon delivery for all shipments. While we cannot guarantee alternative services, please contact us before placing your order to discuss available options. |
| Which Courier service do you use? |
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For deliveries within Canada, orders will be shipped by Canada Post. For U.S. deliveries, FedEx is our standard courier. For international orders, we also use FedEx as our shipping provider. |
| How does the pick-up in store service work? |
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By choosing our pick-up in store service, you can order online and pick up your order at one of our stores in Canada. This is a free service and therefore, there are no shipping costs. Unfortunately, we are unable to offer this service for US and International customers. You will receive an email once your order is ready to be picked-up at your preferred store. If you do not pick up your order within 14 days, your order will be canceled and you will be refunded, minus a $25 fee. |
| I have not received my delivery within the specified time period. |
| Please check the tracking number attached to your shipment confirmation email to see if Canada Post has listed why your package is being held up. If you think your item is lost, please contact us. |
| I have only received a few items of my order. Where are my other items? |
| Some orders are shipped in 2 or more packages. Please check the tracking numbers we provided to see where the other parcels are. If you cannot find this email or your item is lost, please contact us. |
| My item is being held at customs. When will I receive my order? |
| Unfortunately, we are unable to estimate the time it will take for your order to pass customs. |